ANSWERS TO YOUR QUESTIONS

Shopping Information

HOW LONG WILL IT TAKE TO GET MY ORDER? 
Only in-stock items can be ordered online. To check availability or pre-order any out of stock items, please email or call Mark. All orders for in-stock items will normally be dispatched next working day.
We import small (terminal tackle) items by air freight from our European and UK suppliers most months. Hence, worst case scenario (assuming our suppliers are holding stock) should be a wait time of between 2 and 8 weeks, depending on where your order date falls in relation to our ordering cycle.
For larger out-of-stock items like seat-boxes, rods, poles, luggage etc., we will continue to ship every 3 months by sea-freight, which can take up to 12 weeks to arrive in NZ from the time we place an order with our supplier.
Please note, FREE shipping only applies to $100 order value for in-stock items only. If in doubt, please call first.
DO YOU SHIP INTERNATIONALLY?
Yes, we also ship to Australia daily. We use NZ Post Tracked Service with a 6 working day target delivery time. As of the 6th of April 2022, we have implemented a new REDUCED fixed rate system for all IN-STOCK ITEMS ordered by our Australian customers. The shipping fee for all poles and seatboxes is NZD199. The shipping fees for ALL other in-stock items are calculated automatically at checkout as follows:

Total Order Value (All values are NZD)
Up to $99.99 = $20 shipping fee
$100 to 199.99 = $30 shipping fee
$200 to 299.99 = $45 shipping fee
$300 to 399.99 = $60 shipping fee
$400 to 499.99 = $75 shipping fee
$500 to 599.99 = $90 shipping fee
$600 to 699.99 = $105 shipping fee
$700 to 799.99 = $120 shipping fee
$800 to 899.99 = $135 shipping fee
$900 to 999.99 = $150 shipping fee
$1,000+ = $170 shipping fee

    Payment Information

    https://otakiangling.co.nz/pages/faq
    WHAT PAYMENT METHODS ARE ACCEPTED?
    Our preference is for you to pay via online banking, but we also accept Paypal, Mastercard or Visa for your convenience.
    IS BUYING ON-LINE SAFE?
    Yes our store and server both are protected by SSL Security.

    Payment Information

    WHO DO I CONTACT IF I HAVE A PRODUCT QUESTION OR ORDER QUERY?
    Call our shop number. If for any reason, we are unavailable, please leave a message with your contact details, and we will return your call within 4 hours. Alternatively, email us at mark@otakiangling.co.nz and we will reply with 1 business day.
    HOW DO I TRACK MY ORDER?
    As soon as your order has been dispatched, you will receive an email with a link to your order tracking details.
    HOW CAN I CANCEL OR CHANGE MY ORDER?
    Please contact us via contact page if you need help with changes to an order.
    HOW LONG WILL IT TAKE TO GET MY ORDER?
    All orders will be dispatched next working day. From May 2021 we will import small (terminal tackle) items by air freight from our European and UK suppliers most months. Hence, worst case scenario (assuming our suppliers are holding stock) is a wait time of between 2 and 8 weeks, depending on where your order date falls in relation to our ordering cycle. For larger out-of-stock items like seat-boxes, rods, poles, nets, luggage etc.) we will continue to ship every 3 months by sea-freight, which can take up to 12 weeks to arrive in NZ from the time we place an order with our supplier.
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